Shipping policy

Shipping Policy

Last Updated: October 29, 2026

At GrabItems, we aim to make shopping for your pets simple and convenient. Please review our shipping policy to understand how orders are processed, shipped, and delivered.

1. Shipping Destinations

We currently focus on shipping orders to customers within the United States.

Available shipping destinations depend on the product and the shipping options shown at checkout. If we cannot ship to your address, we will contact you if necessary to discuss the available options.

2. Order Processing Time

Orders are generally processed within 1–3 business days after successful payment confirmation.

Business days are Monday through Friday, excluding applicable holidays.

Order processing includes order verification, preparation, and coordination with our fulfillment partner.

Orders placed during weekends, holidays, or periods of high demand may require additional processing time.

Please note that order processing time is separate from shipping transit time.

3. Shipping and Estimated Delivery Times

For eligible orders shipping within the United States, our estimated delivery timeframe is:

Order processing: 1–3 business days.
Shipping transit: 5–10 business days after dispatch.
Estimated total delivery: 6–13 business days from order placement.

These are estimates, not guaranteed delivery dates. Actual delivery times may vary depending on product availability, fulfillment location, destination, carrier operations, weather, and other circumstances.

The estimated delivery time applicable to your order will be communicated through our website or checkout where available.

4. Shipping Costs

Available shipping options and charges are displayed at checkout before you complete your purchase.

If free standard shipping is advertised for an eligible order, no standard shipping fee will be charged for that order.

Any applicable additional shipping charges will be disclosed before the order is placed.

5. Order Fulfillment and Shipping Partners

GrabItems may work with third-party suppliers and fulfillment partners to process and ship orders directly to customers.

Depending on the product, orders may ship from a fulfillment warehouse or another supplier location.

If an item is shipped from outside the United States, additional transit time or customs processing may apply. Any applicable import duties, taxes, or other charges will be handled as disclosed before purchase and in accordance with applicable law.

Products purchased together may occasionally arrive in separate packages if they are fulfilled from different locations.

6. Order Tracking

Once your order has been shipped, we will provide tracking information when it becomes available.

Please allow a reasonable period for the carrier to register the tracking number and display the first tracking updates.

You can use the tracking link provided in your shipping confirmation email to follow your shipment.

If you have not received tracking information within 5 business days after your order was placed, please contact our customer support team.

7. Shipping Delays

Although we work to meet our estimated delivery times, delays may occur because of:

Carrier or transportation delays.
Severe weather or natural events.
Holidays and unusually high order volumes.
Customs processing, where applicable.
Fulfillment or inventory issues.

If we become aware of a significant delay, we will communicate relevant updates and explain the available options.

If we cannot ship within the promised timeframe, we will provide any required notice and cancellation or refund options in accordance with applicable law.

8. Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, contact us as soon as possible at [YOUR CUSTOMER SUPPORT EMAIL].

We cannot guarantee that an address can be changed after an order has entered fulfillment or has been shipped.

If a package is returned because of an incorrect or incomplete address, we will review the situation and explain the available options. Any additional shipping charges will be communicated before a reshipment is arranged.

Nothing in this section limits rights available under applicable law.

9. Lost, Missing, or Delivered-but-Not-Received Packages

If your order appears to be lost or has not arrived within the estimated delivery timeframe, contact us with your order number and tracking information.

We will investigate the shipment with our fulfillment partner or shipping carrier and determine the appropriate next steps.

If tracking shows that an order was delivered but you cannot locate it, please check your delivery area and contact the carrier where appropriate. You may also contact us for assistance.

If an order is confirmed lost or a refund, replacement, or other remedy is required by applicable law, we will provide an appropriate resolution.

10. Damaged or Incorrect Shipments

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at [YOUR CUSTOMER SUPPORT EMAIL].

Include your order number and photos or a short video of the issue, if reasonably available.

We will review your request and provide the appropriate next steps, which may include a replacement, refund, or another suitable resolution.

Please review our Return and Refund Policy for additional information.

11. Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We will try to accommodate your request if the order has not yet entered fulfillment or been shipped. However, changes cannot be guaranteed once processing has begun.

Any cancellation, refund, or other rights required by applicable law will be respected.